FAQs

WalkerFit order processing usually takes around 5 to 10 working days before shipment. Delivery time varies by destination and shipping method. The shipping method, cost, and delivery details shown on the payment page are the final reference for your order.

The current shipping policy lists delivery coverage across North America, Oceania, Europe, South America, Asia, and Africa. Available shipping options can vary by destination, so please use the shipping information shown at checkout as the order-specific reference.

Shipping cost and available shipping methods may vary by delivery destination. Any free-shipping eligibility and final shipping charge will be shown on the site or payment page before you complete checkout. For more details, please see our Shipping policy.

Please provide accurate order information, including your name, billing address, shipping address, payment information, email address, and phone number. Accurate contact and shipping details help us process and deliver your order smoothly.

Please contact WalkerFit customer service as soon as possible at Support@walkerfits.com. We will confirm what can be done based on the current order status.

Please inspect your order on arrival. If your watch is defective, damaged or incorrect, contact Support@walkerfits.com with your order information and details of the issue so we can help.

WalkerFit watches include a one-year limited warranty from purchase. See our Warranty Policy for coverage and how to request support.

You can request an eligible return within 30 days of delivery. Using the 10% code does not affect normal return eligibility. See our Refund Policy for the full conditions.

To be eligible for a return, your watch must be in the same condition you received it: unworn or unused, with tags and in its original packaging. You also need a receipt or proof of purchase. See our Refund Policy for the full conditions.

Contact Support@walkerfits.com before sending your watch back. Include your order number and reason for the request. If accepted, we will send return instructions.

You can request an eligible return within 30 days of delivery. Using the 10% code does not affect normal return eligibility. See our Refund Policy for the full conditions.

We will notify you after receiving and inspecting your return. If approved, your refund will be issued to the original payment method within 10 business days. Banks and card companies may take additional time. Contact us if more than 15 business days have passed since approval.

Return the item you have. Once the return is accepted, place a separate order for the new item. See our Refund Policy for the full conditions.